Refund policy

RETURN & REFUND POLICY

Last updated: August 28, 2026

Your satisfaction matters to us. If you are not fully satisfied with your purchase, here is how our return and refund process works.

Return window: You have 30 calendar days from the date you receive your order to request a return. After this period, we are unable to offer a refund or exchange.

Return conditions: To be eligible for a return, your item must be unused, unwashed, and in the same condition you received it, with all original tags still attached, and in its original packaging where possible. Certain items cannot be returned for hygiene reasons, including underwear, swimwear, earrings, and other items in direct contact with skin, unless they arrived defective.

How to request a return: Email us at costa-sm@outlook.com with your order number, the item(s) you wish to return, and the reason for the return. Our team will confirm your return is eligible and send you instructions for shipping the item back. Ship the item to the address provided in our reply. We do not accept returns sent to us without prior authorization.

Return shipping costs: Return shipping costs are the customer's responsibility, except when the item received is defective, damaged, or not what was ordered. In those cases, Luxion LLC will cover return shipping costs or offer an alternative solution (replacement or full refund) at no extra cost to the customer.

Refunds: Once your return is received and inspected, we will send you an email to confirm receipt. If approved, your refund will be processed within 5-10 business days to your original payment method. Processing times may vary depending on your bank or payment provider. Original shipping fees are non-refundable, except in cases of a defective item or an error on our part.

Damaged or defective items: If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with photos of the item and packaging, so we can resolve the issue quickly with a replacement or full refund.

Order cancellation: You may request to cancel an order within 12 hours of purchase by emailing costa-sm@outlook.com. After this window, your order may already be in processing with our supplier and can no longer be cancelled.

Contact us: For any questions about our return policy, email us at costa-sm@outlook.com.